MyTaxi to introduce a cancellation fee at end of May

MyTaxi has revealed they are introducing a €5 passenger cancellation fee. The fee will come into effect on May 23.

The terms and conditions have now been updated.

It reads: “We’re introducing a €5 passenger cancellation fee. You can cancel your trip at any time but you may be charged a fee in certain cases where a driver already accepted your request, for example where you cancel 2 minutes or more after a driver accepts your request and is on route to pick you up.”

Customers will also be charged €5 if they are not at a collection address within five minutes of the taxi driver's arrival.

Cash-only customers will be blocked from using the app if they make two cancellations until full payment is made.

MyTaxi revealed they will re-brand as ‘Free Now’ in the coming years.



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