Marcy’s Diner owner Darla Neugebauer has set tongues wagging on the internet this week, after her choice of reply to a woman who complained about her behaviour towards her young child.
The incident entered the public forum when the diner posted a comment of complaint to the Marcy’s Diner Facebook page.
She wrote: “I had the worst experience at this establishment. The owner is a lunatic and screamed in the face of my almost-2-year-old because she was crying…If you have a problem with a child crying, you’re not suitable to run a business.”
She went on to brand Darla “deranged”, but she could not have been expecting the reply that was posted by the diner owner. You can see the full post by Darla in the screenshot below, which included the sentence: “They said ‘did you just yell at a child?’ Yup! Sure did! Shut her up too!..Good luck lady with that monster!”
Darla’s post has proven extremely controversial, as you can imagine. Among the comments from shocked patrons was this, which read: “I’m absolutely disgusted with the way you handled the complaint your customer had. You were completely unprofessional, foul and threatening.”
However, others have leapt to Darla’s defence, with one writing: “Kudos to you. If more restaurant owners would be so upfront with lazy, disengaged parents, I’d go out to eat more often.”
What are your thoughts?
