A cruise line company, Norwegian Cruise Line, have come under fire for refusing to reschedule or refund a family’s trip.
The Colucci family from New York were forced to cancel their trip of a lifetime when their 5-year-old son, Nicholas, was diagnosed with cancer in his liver.
The little boy needed to begin chemotherapy so the family started the process to cancel their trip.
The Colucci’s were simply looking to reschedule the trip, as they still wished to go as a family, but at a later date.
However, as the family did not purchase travel insurance, this rescheduling, or indeed, a refund, was not possible. The cruise liner gave a statement to Fox 5 News that read: “Our hearts, thoughts and prayers are with the Colucci family and we wish Nicholas a speedy recovery... We strongly encourage all of our guests to purchase travel protection insurance when booking a cruise so that they will be covered of a situation such as this arises. Our overall policy states that any cancellations made within 14 days or less of the sail date are subject to 100% cancellation fee.”
Nicholas’s mum, Tara Colucci, then took to social media and shared the family’s outrage at the situation.
Thankfully, a heartwarming offer from a CEO of an unnamed “popular cruise line” heard about the Colucci’s situation and offered them a free cruise, Fox 5 wrote: “He was genuinely touched by their story and didn’t want publicity for his gesture.”
Get better soon, Nicholas, and enjoy your cruise.
